Whether this is your first visit or you’ve been our patient for years, we want to welcome you to our practice!
Please refer to the following information about scheduling your first appointment and preparing for the day of your visit.
It is easy to request an appointment at the California Sinus Centers.
To request an appointment via telephone, please call your preferred office between 8:00 AM and 4:00 PM. Click here for our office contact numbers
When you call, please have the following information available:
Forms require free Adobe Reader. Most computers already have this installed, but if you need it, click here.
You may bring your completed forms with you or fax them to our medical staff. We would prefer to receive the paperwork prior to your appointment so we can prepare for your visit.
Please fax your completed forms to the staff members of the physician you are scheduled with. Fax numbers are provided below each physician.
Please bring the following documentation with you to your first appointment. If you have any questions please do not hesitate to contact our office.
When you first arrive for your visit, you will be greeted by our front office staff who will check you in. Please arrive 10 minutes prior to your appointment time to allow for check in.
During check in, we will obtain a picture for you for our records, make a copy of your insurance card and accept any co-pays. Our office staff will then verify that we have received your completed paperwork and take any scans or records that you have brought with you.
You will then be brought to one of our exam rooms by our medical staff. Your medical history and records will be reviewed including: the reason for your visit, your symptoms and prior treatment. Any scans that you have brought will be reviewed with you. If you need to have a CT scan performed, we have a low dose radiation CT scanner to obtain any required imaging on the same day as your visit.
Once your medical history has been obtained by our staff, an exam of your nose and sinuses will be performed with a nasal endoscope. Prior to your exam, you will be sprayed with medication that will decongest and numb your nasal passages. The endoscope allows your provider to look deeper into your sinuses than with traditional instruments. You will be able to view your exam at the same time.
Your visit is a time for us to get to learn about you, your condition and how best to treat you. At the end of the visit we will explain our findings and help you understand your condition and treatment options.
When you return to our office, it is important that you always:
We are proud to announce that our Secure Online Patient Portal is now available!
If you would like to obtain your username and password, please call our Atherton office at (650) 399-4630 to create your login or get more information about our new online patient portal. The portal will enable you to securely message your provider and obtain access to your medical records.
If you have already obtained your username and password, you can access your personal portal by clicking the button below.
We are a preferred provider for many of Northern California’s PPO healthcare plans and Medicare. Additionally, we are a member of a few California HMOs. Please contact us to check if our services are covered by your insurance plan. In the event we are not a member of your insurance plan, self-pay options are available.
The California Sinus Centers are advanced specialty clinics offering tertiary (advanced) rhinology care to Northern California patients in their local communities. BASS Medical Group is a team of caring, compassionate and highly skilled physicians committed to providing outstanding care before, during and after your visit. Cal Sinus is excited to become part of the BASS team and look forward to expanding their sinus care services throughout the Bay Area and Northern California in this partnership.
The Bass Billing Number is 925-627-3424
Please note that any clinic or surgical services provided prior to October 1, 2016 are billed under Sacramento ENT. For billing questions for any service provided prior to October 1, 2016, please contact the Sacramento ENT billing department at 916-736-6649 or 916-736-3408.
Do you have questions about your bill? Let BASS Medical Group’s billing departments help you. Call the appropriate billing department to help answer your specific billing question(s). All billing departments are open Monday – Friday. Please review the hours of operation before calling any of the departments.
For any billing questions or concerns please contact our billing manager at 916-736-6649. All inquiries will receive a response within one business day.
We have 3 convenient options for bill payment:
San Jose: 408-442-5090
Walnut Creek: 925-300-4680
There is no additional fee for making a payment over the phone.
You may also make your payment online by clicking the link below, please make sure to have your account information ready
We accept Visa, MasterCard and personal checks only.